American Tigerstrike, Inc
Dba Personalized-custom-t-shirts.com
36731 Lion Peak Rd
Mountain Center, CA 92561
(951) 659-8317

Custom shirts can only be returned due to production mistakes and/or manufacturing defects and will be eligible for a full refund or exchange.

All shirts ordered with standard images or decals can be exchanged for different sizes, unfortunately due to the custom nature of all our shirts we cannot accept any shirt back for refund. A shipping fee of $5.90 will be charged for all exchanges.

HOW TO RETURN/EXCHANGE AN ITEM

Exchange Policy

Please call for an Return Goods Authorization Number before sending any item back(RGA#).

You must contact us within 7 days of receiving the order for your RGA# and return instructions. You can contact us via email or you can call during regular office hours Monday through Friday 8am-2pm PST (951)659-8317.

Returned items may not used, washed, worn, altered or damaged.

Exchanges will be for size only and must be for the same image in the same style and color of shirt.

While you may exchange more then one shirt on an order if needed, we only allow one exchange per shirt.

Custom text or image shirts may not be exchanged.

You will be responsible for any item sent back inappropriately or that does not meet exchange or return requirements.

Return Shipping

Customers are responsible for getting the merchandise back to us and indicating the nature of the return.

You may use any method of return that you feel comfortable will get to us safely.

A $5.90 return shipping fee applies when making an exchange. This includes multiple shirts on the same order as long as they are sent back at the same time.

The RGA# must be on the outside of the box for the package to be accepted back.

Errors/Damage/Refunds

If you have received an item that was damaged, defective, incorrect or not what you ordered please call during office hours or email us. Please do not return damaged/error items without first contacting us.

If merchandise is received damaged please save all packaging for possible inspection by UPS.

Due to the custom nature of our shirts we do not accept shirts for a refund.

If we make an error our preferred resolution is to remake the shirt for you however there are some occasions when in the event of an error a refund will beissued.

If you have any questions please call during regular office hours. All policies are subject to change without advanced notice.

Shipping

Shipping is only $5.90 for all orders!

We ship UPS Ground to all of the United States.

Alaska, Hawaii, Puerto Rico and Military addresses orders are shipped via the United States Postal Service.
It is important to note that U.S. Postal service packages are untraceable.

We do not ship to out of the USA to foreign addresses. Nor can we accept foreign credit cards.

UPS cannot deliver to P.O. Boxes, If you have a P.O. Box listed as your ship to address it will be shipped via the United States Postal Service. (please note: this may delay the shipping time by acouple of days).

UPS Address Correction Fee

Please be sure that you provide us with the correct address for shipping your merchandise. If an address correction is necessary in order to deliver your package UPS will assess an address correction fee of $5.00 to the delivery. You agree to pay this fee if you provide a wrong address or if you change the ship to address after your package is in transit. This charge will be billed separately to the credit card used for your purchase.

Refused or Returned Deliveries

As of January 2006 UPS now charges a shipping fee when a package must be returned to shipper. Orders that are refused by the customer or returned to our warehouse due to insufficient or incorrect addresses will be subject to return shipping costs. If any package cannot be delivered due to our error no additional shipping will apply.

Upgraded Shipping

Overnight, Two-Day, Third Day UPS Shipping, please contact us as shipping and handling will vary. Please provide the shipping address and items you want to order.

All orders are processed within 24hrs. and shipped UPS Ground Excluding Weekends and Holidays. However, we are required to ask that you wait 6-7 business days for delivery within the continental U.S.

*Please be advised that mail order items do not incur taxes unless you are ordering from our home state of California.